MASON HOME MANAGEMENT LLC
PRIVACY POLICY
Effective Date: August 10, 2026
Mason Home Management LLC ("MHM," "we," "us," or "our") respects the privacy of visitors, prospective clients, clients, authorized household contacts, and others whose information we receive in connection with our private home management services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website at www.masonhomemanagement.com or www.mhmstl.com (the "Site"), inquiries, intake processes, and services.
This Policy is a notice of our practices and is not a contract or a request to provide unnecessary sensitive information. Our service agreements may contain additional confidentiality and data-security obligations. Capitalized terms not defined in this Policy, such as "Owner," "Property," "Vendor," and "Emergency," have the meanings given in the applicable MHM service agreement.
Information you provide. Names, contact details, mailing and property addresses, communications, consultation requests, service preferences, billing contact information, and information voluntarily supplied about a Property or requested service.
Property and service information. Property characteristics, systems and equipment, maintenance history, Vendor details, warranties, photographs, project records, occupancy-related instructions, emergency contacts, and access-related administrative records. We request that access credentials be transmitted through our designated secure method rather than ordinary email or website forms.
Payment information. Payment method type, billing details, transaction history, processor references, and limited account identifiers such as the last four digits. Complete card or bank information may be collected directly by our payment processor and not stored by MHM.
Website and device information. Internet Protocol address, browser and device type, pages viewed, referring page, approximate location derived from an IP address, form activity, and cookie or similar technology data, depending on the Site's configuration.
Information from others. Information from an Owner's authorized representative, Vendor, professional adviser, insurer, emergency contact, public record, or service provider when reasonably related to an inquiry or authorized service.
Service delivery. To respond to inquiries, evaluate requests, prepare proposals, onboard clients, coordinate authorized services and Vendors, manage appointments, document conditions, maintain records, process payments, and communicate with clients.
Safety and security. To control access, protect people and property, respond to suspected emergencies, investigate incidents, prevent fraud or misuse, and secure our systems and records.
Operations and improvement. To administer the Site and business, troubleshoot, maintain accounting and insurance records, train personnel, improve workflows, and analyze Site performance.
Legal purposes. To comply with law and legal process, establish or defend legal rights, enforce agreements, cooperate with insurers and advisers, and complete a business transaction such as a merger or asset sale.
Marketing. To send marketing communications only when permitted by law and consistent with the recipient's choices. Consent to marketing is not a condition of purchasing services, and recipients may opt out using the message instructions or by contacting us.
Service providers. We may disclose information to hosting, scheduling, communications, storage, accounting, payment, security, analytics, and other vendors that support our operations and are permitted to use information for contracted purposes.
Property Vendors and authorized recipients. We may disclose information reasonably necessary to coordinate an Owner-authorized service, provide access, respond to an Emergency, or communicate with a person the Owner has authorized.
Professional and legal recipients. We may disclose information to attorneys, accountants, insurers, auditors, law enforcement, regulators, courts, or others when reasonably necessary or legally required.
Business transactions. Information may be disclosed in connection with a proposed or completed financing, reorganization, merger, acquisition, sale, or transfer, subject to reasonable confidentiality protections.
No sale representation. MHM does not sell personal information for money. If our practices change or an applicable law defines sale or targeted advertising more broadly, we will provide any notice and choices required by that law.
The Site may use cookies and similar technologies for security, essential functionality, preferences, measurement, or other purposes described in this Policy and in any Cookie Policy we post on the Site. The technologies actually used depend on the Site's configuration. Available choices may include browser controls and, if implemented, a Site preference tool. Because there is no uniform standard for browser "Do Not Track" signals, the Site does not currently respond to them.
If you provide a mobile number and agree to receive text messages from MHM, we may send messages related to scheduling, service updates, property matters, and, where you have separately agreed, marketing. Message frequency varies, and message and data rates may apply. You may reply STOP to opt out or HELP for assistance at any time. Mobile phone numbers and text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. This does not restrict disclosures to service providers that help us deliver messages.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Those purposes include active and potential services, warranties, accounting, tax, insurance, dispute, security, and legal requirements. Retention periods vary by record type. We may retain de-identified information and information subject to a legal hold or backup cycle.
We use reasonable administrative, technical, and physical safeguards designed for the nature of the information we maintain. No method of transmission, storage, or security is completely reliable. Please do not send passwords, alarm codes, complete payment information, or other highly sensitive credentials through an ordinary contact form or unencrypted email.
You may ask to access, correct, or delete personal information that MHM maintains about you, or withdraw a marketing preference, by contacting us. We may verify identity and authority, deny or limit a request where permitted by law, and retain information required for legal, security, billing, or contractual purposes. Residents of a state with an applicable comprehensive privacy law may have additional rights described in any required supplemental notice.
The Site and MHM's services are intended for adults and are not directed to children under thirteen. We do not knowingly collect personal information online directly from a child under thirteen. An adult client should provide only the minimum household information reasonably necessary for authorized services. An adult client should not provide detailed information about a minor unless necessary for safety or service coordination.
The Site may link to services operated by others. Their privacy practices are governed by their own notices. MHM is not responsible for a third party's independent privacy or security practices.
MHM will evaluate suspected unauthorized access to or acquisition of personal information and provide notices required by applicable law. Clients should promptly notify MHM of a suspected compromise involving Property access, shared credentials, or communications.
We may update this Policy to reflect changes in law, technology, or our practices. We will post the revised Policy with a new effective date and provide additional notice when required.
Mason Home Management LLC, St. Louis, Missouri; email: info@masonhomemanagement.com; telephone: 314-266-5353.
