FAQs

MHM is a membership-based private residential home management company serving homeowners across the St. Louis area. We act as a single trusted point of contact for maintenance, vendor coordination, and the day-to-day oversight of your home.

Most homeowners have a good sense after their initial consultation. As a general guide: Essential suits homeowners who want proactive maintenance tracking without needing much hands-on coordination. Signature suits homeowners who want us to fully manage vendors and recurring service. Private Client suits homeowners who want comprehensive, high-touch management of a larger or more complex property.

We discuss your home, your priorities, and your current pain points, then recommend the membership tier that fits. Following the consultation, we prepare a custom membership proposal tailored to your home.

Membership covers our oversight, coordination, communication, planning, and follow-up. Service provider labor, materials, and major project costs are billed separately by the vendor.

Essential includes 2 hours/month of active coordination; Signature includes up to 5 hours/month of active management. Private Client active coordination hours are by proposal.

Unused time does not roll over. Additional time beyond your allotment is billed at $150/hour (Essential) or $140/hour (Signature).

Larger projects are scoped and priced separately from your membership. Smaller projects are typically billed hourly; larger projects ($10K+) are typically billed as a percentage of total project cost, with major renovations quoted individually.

Essential is $395/month ($4,500/year if paid annually).
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Signature is $795/month ($9,000/year if paid annually).

‍Private Client starts at $1,500/month, with final pricing set by proposal.

Membership pricing reflects the size, complexity, and service requirements of each residence.

Onboarding is a one-time fee for learning your home's systems (HVAC, appliances, plumbing, electrical, roof, irrigation, security, etc.) and building your custom Mason Home Portfolio. It's priced by home size: $750 under 4,000 sq. ft., $1,250 for 4,000–7,000 sq. ft., $1,750 for 7,000–10,000 sq. ft., and a custom quote starting at $2,500 for 10,000+ sq. ft. or complex estates.

Both monthly and annual options are available. Annual prepayment is offered at a discounted rate compared to paying month-to-month.

We work with a trusted network of vendors across trades — HVAC, landscaping, pest control, gutters, chimney, irrigation, generators, pool, and more — obtaining and comparing proposals, meeting them on-site when appropriate, and following up until work is completed.

Yes, our Home 101 program is a standalone offering for homeowners who want a guided walkthrough, a maintenance roadmap, and ongoing support without a full membership. It's also a popular closing gift.